by Mark Dix | Jan 19, 2018
Creating Experiences Embedding a Customer Centric Culture CHALLENGE Landsec were looking to optimise the experience of their customers, communities, partners and fellow colleagues. The aim was to give employees the mindset, processes and skillset to deliver their...
by Lily Sanders | Jan 28, 2016
Delivering Service Excellence Building Strong Customer Relationships Training Journal Award Finalists in 2 categories: Best Commercial Programme & Best Training Partnership CHALLENGE Skipton Building Society were looking to; Develop consultative sale...
by Mark Dix | Oct 30, 2015
Minimise Departures…Maximise Arrivals Persuading customers to stay using a consultative approach and a strong Value Proposition % Uplift in Sales % Increase in Inbound Retention CHALLENGE Aviva Health Ireland sought to balance market share and scalability with...
