Consultative Sales & Telesales Excellence
Consultative Sales: needs-based selling focused on the Customer Experience.
Explore and practise a collaborative, consultative approach to sales.
Bespoke Consultative Sales & Telephone Sales Programmes
Customised Training and Workshops
Designed bespoke for your telephony sales and face-to-face sales teams.
- Your needs and objectives
- Your sales environment
- Your market, customers and proposition
- Your sales people’s capability levels, supporting the least confident and stretching the most experienced.
Sales Excellence is suitable for;
- B2B, B2C & intermediary sales teams
- Telephony, call centre, contact centre & direct sales teams
- Face-to-face, regional and branch sales teams
- Regulated sales professionals
Engage
Gain customer buy-in for yourself and your approach.
Introduce yourself with a Value Proposition
Engage with true clarity of intent.
Elicit
Identify and explore need areas.
Gain agreement and strong commitment to act.
Execute
Maximise the customer’s commitment to take action.
Handle objections and close the sale.
Motivate customer to act now.
Gain referrals.
We also suggest that sales professionals are encouraged to explore key principles and models, before their workshops, via our digital learning tools. Then, when they join us in the training room, the focus can be on practising key skills and sharing expertise and experiences. Digital learning is also there to support sales professionals as they apply and embed new approaches in role, after their workshop.
In telephony sales environments courses can be divided into ½ day modules to work with your shift patterns and call requirements.
